Quick Help — Get Support Fast
Need assistance? We’re here to help — quickly, clearly, and reliably.
At Swastik Sales, we know that whether you’re sourcing raw materials for a major industrial project or placing your first order, timely support can make all the difference. That’s why we’ve built our Quick Help center to give you fast, human assistance — without the usual wait times or robotic responses. Our goal is to solve your queries in minutes, not days.
Looking for how things work, where we ship, or what to expect when buying? You’re in the right place. Explore the tabs below to get detailed answers to common questions, shipping policies, and buying guidance — all in one place.
How It Works — Sourcing Made Simple
Ordering raw materials shouldn’t feel complicated. At Swastik Sales, we’ve made the process simple, transparent, and fast — whether you’re buying a single product or placing a bulk industrial order.
We supply essential materials across Paper, Plastics, Fabrics, and Metals to buyers throughout India. From manufacturers and traders to small businesses and resellers — our step-by-step process is designed to support every type of buyer. Whether you're exploring products or ready to place an order today, this guide will walk you through what to expect when buying from Swastik Sales.
Step 1: Explore Our Products
Start by browsing through our curated range of raw and semi-finished materials:
- Paper: Kraft rolls, duplex boards, copier paper, and more
- Plastics: Virgin and recycled plastic granules (HDPE, LDPE, PP, etc.)
- Fabrics: Non-woven rolls, industrial textiles, and blended fabric types
- Metals: Coils, sheets, and alloys for industrial use
Every product page is detailed with specifications, grades, sizes, and use cases to help you make informed decisions. Whether you're buying finished stock or raw input, you’ll find clear information — no guesswork needed.
Step 2: Request a Quote (If Needed)
While some smaller items may be directly available for purchase (especially in our upcoming store), we know many of our customers need custom quotes for bulk or specialized orders.
If you’re buying in large quantities or looking for something specific — simply fill out our “Get a Quote” form or message us directly via phone/WhatsApp. Our team will respond quickly with:
- Best price offers
- Availability status
- Shipping estimates
- Payment details
This step is especially helpful for B2B buyers, resellers, and repeat clients who need volume deals or recurring supplies.
Step 3: Confirm & Pay Securely
Once you're happy with the quote and product details, we’ll guide you through secure payment options. We support:
- NEFT / RTGS for business accounts
- UPI for quick payments
- Credit/debit cards for select retail items
- Invoice billing for approved B2B clients
Every order is acknowledged and processed swiftly — and you’ll receive a confirmation with all your order and dispatch details.
Step 4: Order Processing & Fulfilment
Behind the scenes, our team moves fast to process, pack, and dispatch your materials from the nearest warehouse or supplier. Depending on your product type and quantity, we follow strict checks to ensure that:
- Materials match the exact grade/specification promised
- Packaging is optimized for safe transit
- Dispatch happens in the shortest turnaround time (typically 2–5 business days)
For bulk orders, we also coordinate with logistics partners to arrange freight, optimize loading, and provide clear shipping documentation.
Step 5: Track Your Order, Stay Informed
Once your order is shipped, you’ll receive a tracking number and live updates via email or WhatsApp. No more blind waiting. Our team is always available if you need:
- A shipping update
- Transport coordination help
- Delivery assistance or unloading support for large consignments
We aim to keep communication crystal clear — from dispatch to doorstep.
From First Click to Final Delivery — We’re With You
Our process is built on speed, reliability, and clarity. Whether you're a first-time buyer or a returning partner, Swastik Sales makes raw material sourcing refreshingly easy.
We combine a digital-first approach with traditional support, so you get the best of both worlds:
A smooth online experience + Hands-on help from a real team.
Ready to Start?
Explore our product range or request a custom quote today.
We’ll walk you through every step — and ensure your business never misses a beat.
[Get a Quote]
Call or WhatsApp: +91-XXXXXXXXXX
Email: support@swastiksales.com
Swastik Sales — Because sourcing the right material should never slow you down.
FAQs
1.1 What kind of products does Swastik Sales offer?
We offer a carefully sourced range of Paper, Plastics, Fabrics, and Metals, including both raw materials and semi-finished forms. From kraft paper rolls and plastic granules to non-woven fabrics and industrial-grade metal coils — every product is chosen for performance, reliability, and supply consistency. You can explore our full product catalog on our website.
1.2 Are your materials recycled, virgin, or a mix of both?
We offer both virgin and recycled options depending on the material type. For instance, our plastic granules are available in virgin HDPE/LDPE/PP as well as high-quality recycled grades. Paper materials include kraft and duplex board sourced from sustainable mills. If you're looking for eco-forward solutions, we’ll help you choose the most sustainable options available.
1.3 Can I order custom sizes or material grades?
Yes. Many of our products can be customized in terms of size, GSM, grade, or type, especially for bulk buyers. Simply reach out via our quote form or contact us directly, and we’ll confirm feasibility and lead time based on your requirement.
1.4 Do you provide technical data sheets (TDS) or certification documents?
Absolutely. For most industrial-grade items, especially metals and polymers, we can provide TDS, test reports, or origin certifications upon request. Just let us know what you need when placing your order or inquiry.
ORDERING & PAYMENT FAQs
2.1 How do I place an order on your website?
You can browse our catalog, select items, and either proceed to checkout (for direct purchases) or request a quote (for bulk or custom orders). Once your order is confirmed, our team will send you payment instructions and shipping details.
2.2 Can I request a price quote before buying?
Yes — especially recommended for bulk purchases or industrial quantities. Use our “Get a Quote” form, mention your quantity and specifications, and we’ll reply promptly with the best price and delivery details.
2.3 What payment methods do you accept?
We accept NEFT, RTGS, UPI, and credit/debit cards for online orders. For repeat B2B buyers, we offer custom invoicing and credit cycle options upon approval. All payments are secured and acknowledged with formal billing.
2.4 Can I cancel or modify my order after confirmation?
Orders can be modified or cancelled within a limited window before dispatch. For custom-size materials or special-order items, cancellation may not be possible after production begins. Please contact our team immediately if you need to make changes.
SHIPPING & DELIVERY FAQs
3.1 How long does delivery take?
Most orders are processed and shipped within 2 to 5 business days, depending on stock, quantity, and location. For custom or bulk orders, timelines may vary and will be clearly communicated at the time of order.
3.2 Where do you ship?
We deliver across all major regions of India, including remote industrial zones and manufacturing hubs. For special freight requirements, our team will coordinate with third-party logistics providers to ensure smooth delivery.
3.3 How can I track my order?
Once your order is shipped, we’ll provide a tracking link or consignment number via email or WhatsApp. You can track live delivery status or contact us for updates at any time.
3.4 Can I arrange my own transport or pickup?
Yes — for bulk or B2B buyers, we support self-pickup from warehouse or coordination with your logistics partner. Just mention this during your order confirmation process.
RETURNS & SUPPORT FAQs
4.1 What is your return or replacement policy?
We accept returns or offer replacements in the rare case of:
- Damaged goods in transit
- Incorrect product sent
- Major quality deviation from order specs
4.2 Who do I contact if I have a problem with my order?
You can reach our Quick Help support team via:
Email: support@swastiksales.com
Phone / WhatsApp: +91-XXXXXXXXXX
We prioritize fast, human support — no chatbots, no waiting weeks.
ACCOUNT & BUSINESS FAQs
5.1 Do I need an account to place an order?
No account is needed for one-time or direct checkout purchases. However, creating an account helps you:
- Track past orders
- Reorder easily
- Save business details for quicker invoicing
5.2 I’m a business buyer. Can I get a dedicated contact or account manager?
Yes — B2B buyers with recurring needs or large-volume orders are assigned a dedicated sales manager who helps with sourcing, order planning, and support.
5.3 Do you support long-term supply contracts?
Absolutely. We work with industrial clients on monthly, quarterly, or yearly procurement schedules, helping them maintain inventory without last-minute hassle. Speak to us for long-term contract rates and priority dispatch.
COMPANY & TRUST FAQs
6.1 How long has Swastik Sales been in business?
We have a 20+ year legacy in raw material supply — with deep experience in import, trade, and distribution. Our brand is trusted by manufacturers, traders, converters, and businesses across India.
6.2 Are your products tested or verified before shipping?
Yes. All materials are quality-checked before packaging, and we work only with verified mills, recyclers, and processors. You receive exactly what was promised — no surprises, no downgrades.
6.3 What makes Swastik Sales different from other suppliers?
We combine the scale of a trader with the personal touch of a partner. Our business is built on:
- Deep product expertise
- Fast, human support
- Reliable sourcing
- Sustainable options
- Transparent processes
STILL HAVE A QUESTION?
If you didn’t find your answer here, our team is ready to help.
📩 Contact us anytime at support@swastiksales.com page.
Shipping
Reliable Delivery, Every Time
At Swastik Sales, we don’t just supply raw materials — we deliver trust. From paper rolls to plastic granules, fabric bundles to metal coils, every shipment is handled with care, speed, and full visibility. Whether you're ordering a single item or a bulk consignment, we ensure your materials reach you on time and in perfect condition.
Where We Ship
We deliver across all regions of India, including:
- Metro cities (Mumbai, Delhi, Bangalore, Chennai, Kolkata, Ahmedabad)
- Tier 2 & 3 cities
- Industrial hubs, ports, and manufacturing zones
- Remote locations with logistical access
If you’re unsure about delivery to your area, just contact us — we’ll confirm availability for your pin code or industrial location.
Shipping Methods We Use
We choose the most suitable shipping mode based on your order type and size:
- Surface Courier Services: Best for small parcels and samples
- Freight & Transport Partners: For medium to heavy loads like fabric rolls or plastic sacks
- Truckload or LTL Logistics: Ideal for bulk consignments or plant deliveries
- Self-Pickup: Available for select B2B clients from our warehouse
We always aim to balance speed, safety, and cost-efficiency for every shipment.
Shipping Timelines
Order processing and dispatch times are as follows:
- Standard stock items: 2 to 5 working days
- Bulk or custom orders: 5 to 10 working days
Transit durations vary by location:
- Metro areas: 2–4 days
- Tier 2/3 cities: 3–7 days
- Remote zones: 5–10 days
You’ll receive an estimated delivery date at checkout or order confirmation. In case of delays, we’ll notify you promptly.
Tracking Your Shipment
Once your order is dispatched, you’ll receive:
- A tracking number or docket
- A courier or transporter link
- Live status updates via email or WhatsApp
For freight deliveries, our team will coordinate unloading, delivery timing, and documentation directly with you or your logistics partner.
Shipping Charges
Shipping rates are transparent and depend on:
- Product weight or volumetric size
- Delivery location and distance
- Order urgency and shipment method
Some items come with free shipping on prepaid or bulk orders. Charges (if any) are shown clearly at checkout — no hidden fees. B2B clients can also request fixed-rate shipping or all-inclusive contracts.
Packaging & Handling
All shipments are securely packed based on product type:
- Paper & Fabric Rolls: Core-wrapped, strapped, and poly-sealed
- Granules & Powders: Sealed bags with shrink-wrap
- Metals: Palletized or coiled with edge guards
- Mixed Orders: Clearly labeled, logically grouped parcels
We protect against damage, moisture, or transport stress from warehouse to doorstep.
Self Pickup or Arrange Your Own Transport
Bulk buyers can choose to:
- Collect goods from our warehouse or supplier point
- Use their own logistics provider or transport account
Just mention your preference during the order. We’ll help with loading, documentation, and coordination.
International & Export Shipping (Coming Soon)
We currently serve the Indian market, but our export network is expanding. If you’re an overseas business buyer, reach out to explore international shipping feasibility and timelines.
Need Help With a Shipment?
If you have a delayed package, a special requirement, or questions about your delivery, our support team is here to assist:
- Email: support@swastiksales.com
- Phone: +91-XXXXXXXXXX
- Live Help: Visit our Quick Help page
Swastik Sales — Delivering Materials That Move Industries.
Buyer’s Guide
Your Step-by-Step Guide to Buying from Swastik Sales
Whether you're a first-time buyer or a regular client, our buying process is designed to be easy, transparent, and reliable. This guide explains how to place an order, what to expect during processing, and how we support you throughout.
1. Browse Our Materials
Explore our range of raw materials, including:
- Paper (kraft, duplex, thermal, etc.)
- Plastic (granules, films, packaging material)
- Fabric (spunbond, non-woven rolls)
- Metals (coils, sheets, and allied items)
You can find product previews, specifications, and use cases on each item’s detail page or by contacting us for a custom catalog.
2. Request a Quote or Place Order
Depending on the item, you can either:
- For B2C or retail: Add items to cart and complete checkout via our website
- For B2B or bulk orders: Click “Get a Quote” or contact us directly
We usually respond to quote requests within 1 business day with pricing, minimum order quantity, and lead time.
3. Confirm Order & Make Payment
Once you’re satisfied with pricing and specs, we’ll confirm your order with a proforma invoice. You can pay via:
- UPI, Net Banking, or NEFT
- Credit/Debit Cards (for online purchases)
- GST billing for registered businesses
For first-time B2B clients, we may request partial advance payment. Repeat clients can opt for credit terms (upon approval).
4. Order Processing & Dispatch
After payment, we begin dispatch preparation. Typical timelines:
- In-stock items: 2–5 business days
- Bulk/custom items: 5–10 business days
We’ll share the shipping timeline and courier or freight partner details. Tracking information is sent once your order leaves our warehouse.
5. Delivery & Support
We coordinate with you or your team for smooth delivery, including:
- Unloading and warehouse entry (for industrial buyers)
- Last-mile delivery support (for remote zones)
- Self-pickup options from our warehouse
If you face delays, need adjustments, or have special delivery needs — we’re here to assist quickly and professionally.
6. Need Help Deciding What to Buy?
Our material specialists can help you:
- Compare products and grades
- Select the right size, GSM, or variant
- Customize packaging or bundling for resale or manufacturing
Just contact us via our support form or WhatsApp, and we’ll guide you with no pressure — only honest advice.
7. GST, Invoicing & Documentation
We provide all required documentation, including:
- GST-compliant invoices
- E-way bills
- Material safety or compliance sheets (on request)
Invoices are sent via email and printed copies are included in your shipment for recordkeeping.
8. Returns or Replacements (If Needed)
If your order arrives damaged or doesn’t match specs, notify us within 48 hours. We’ll assess the issue and provide:
- Replacements
- Refunds (in select cases)
- Free redelivery or pickup, if applicable
Note: Returns are subject to approval and only valid if the issue is reported promptly with photos or supporting documents.
Still Have Questions?
Use our FAQs page or contact us directly. Our support team is responsive, experienced, and here to help you make the right buying decision every time.